This year, an African customer who wanted to buy SLES 70% and LABSA 96%, but he was very worried about the quality. This was because he had bought detergent raw materials from other supplier before, but the quality of detergent raw materials was very poor and could not meet their requirements. After communication, we also fully understood the customer’s concerns. So our business manager sent him some bills of lading for reference. In addition, we also sent our Alibaba website and some exhibition photos to customers.
Perhaps our sincerity dispelled the customer’s concerns and he also believed that we were a genuine supplier. So he placed a trial order for 2 containers, and the delivery process went smoothly. After receiving the goods, the customer was satisfied with our quality and service. Later, he placed many orders from our company one after another.